Refund Policy

1. Introduction

At Bizlify, we are committed to ensuring your satisfaction with our Services. This Refund Policy outlines the terms and conditions for refunds related to our subscription plans and services. By subscribing to our Services, you agree to the terms of this Refund Policy.

2. Subscription Fees

2.1 Annual Subscription Refund

If you are dissatisfied with our Services, you may request a refund within 14 days of the initial subscription purchase. This is considered our "satisfaction guarantee" period. To be eligible for a refund:

• You must submit a refund request within 14 days of your initial subscription purchase
• The request must include detailed reasons for your dissatisfaction
• You must have attempted to work with our support team to resolve any issues

If these conditions are met, we will process a refund of your subscription fee, less any setup costs that have been incurred.

2.2 No Prorated Refunds

We do not offer prorated refunds for partial use of our Services outside of the 14-day satisfaction guarantee period. If you cancel your subscription after the satisfaction guarantee period, you will continue to have access to the Services until the end of your current billing period, but no refund will be issued for the unused portion of your subscription.

2.3 Subscription Renewals

All subscription plans automatically renew unless canceled before the renewal date. No refunds will be provided for automatic renewals. It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue using our Services.

3. Setup Fees

Setup fees cover the cost of initial implementation, including menu setup, application branding, and integration with your existing systems. Setup fees are non-refundable, as these services are performed immediately upon subscription.

4. Commission Fees

Commission fees are charged on a per-transaction basis for orders processed through your branded application. These fees are non-refundable as they represent payment for services already rendered.

4.1 Disputed Transactions

If there is a disputed transaction between you and an End Customer, the commission fee may be refunded only if all of the following conditions are met:

• The dispute is a result of a technical failure in our platform
• The End Customer has been refunded the full amount of their order
• The dispute is reported to us within 7 days of the transaction

5. Additional Services

Refund policies for additional services, such as custom development, premium support, or consulting services, will be specified in the individual service agreements for those services.

6. How to Request a Refund

To request a refund, please contact our customer support team at [email protected] or call +918699855813. Please include the following information in your request:

• Your account information and restaurant name
• Date of purchase
• Reason for the refund request
• Any relevant order numbers or transaction IDs

7. Processing of Refunds

Approved refunds will be processed within 10 business days from the date of approval. Refunds will be issued using the same payment method used for the original purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

8. Exceptional Circumstances

In exceptional circumstances, we may consider refund requests outside the terms specified in this policy. Such exceptions are made at our sole discretion and will be considered on a case-by-case basis.

9. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We will provide notice of material changes to this policy through our website or by email.

10. Contact Information

If you have any questions about this Refund Policy, please contact us at:

Email: [email protected]

Phone: +918699855813