Payment Policy
Last Updated: May 7, 2025
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Last Updated: May 7, 2025
This Payment Policy outlines the terms and conditions governing all payment-related aspects of our relationship with Restaurant Partners using the Bizlify platform. By subscribing to our Services, you agree to the terms of this Payment Policy.
Bizlify offers several subscription plans with varying features, benefits, and pricing. Current subscription plans include:
All plans include a branded application, Bizlify vendor app, vendor panel, delivery boy app, and free first-time menu setup.
Subscription fees are billed annually. The subscription period begins on the date of initial payment and continues for one year, automatically renewing unless canceled before the renewal date.
We accept payments through various methods, including:
All payment information is processed securely through our trusted payment gateways.
In addition to the subscription fee, Bizlify charges a commission on each order processed through your branded application. The commission rate varies based on your subscription plan:
Commissions are calculated as a percentage of the total order value, excluding taxes and delivery fees. For example, if a customer places an order worth ₹1,000 (excluding taxes and delivery fees) and your commission rate is 5%, the commission fee would be ₹50.
Your branded application will support various payment methods for End Customers, including:
All online payments are processed through secure payment gateways that comply with industry security standards, including PCI DSS compliance.
When an End Customer places an order through your branded application, the payment is automatically split. The commission amount is retained by Bizlify, and the remaining amount is earmarked for disbursement to your account.
We process settlements to Restaurant Partners on a daily basis. Funds are typically transferred to your designated bank account within 1-2 business days, depending on your bank's processing time.
Detailed settlement reports are available in your Restaurant Partner dashboard. These reports include information on all orders, commission calculations, and disbursements made to your account.
Restaurant Partners are responsible for setting the appropriate tax rates for their menu items. The Bizlify platform will collect these taxes from End Customers based on the rates you provide.
Taxes collected from End Customers are included in the settlement amount transferred to your account. You are responsible for remitting these taxes to the appropriate tax authorities.
All subscription fees and commissions charged by Bizlify are subject to applicable taxes, which will be clearly indicated in your invoices.
If an End Customer requests a refund, you can process it through your Restaurant Partner dashboard. The refunded amount, including our commission, will be deducted from your next settlement.
In the event of a chargeback initiated by an End Customer, we will work with you to provide the necessary documentation to contest the chargeback if appropriate. If the chargeback is upheld, the full amount, including our commission, will be deducted from your next settlement.
If you believe there is an error in your settlement or commission calculation, please contact our support team within 30 days of the transaction. We will investigate the issue and resolve it promptly.
We reserve the right to modify our subscription fees, commission rates, and other payment terms. We will provide at least 30 days' notice of any changes to these terms.
If your subscription is terminated, either by you or by us, we will process a final settlement of all outstanding amounts due to you, less any fees or charges you owe us.
If you have any questions about this Payment Policy, please contact us at:
Email: [email protected]
Phone: +918699855813