Frequently Asked Questions

The key differences are:

1. Branding: With Bizlify, you get your own branded app with your logo and colors, not a listing on a marketplace.
2. Commissions: Food delivery apps charge 25-30% commission on every order. Bizlify charges a fixed monthly fee with no commissions.
3. Data Ownership: You own 100% of your customer data with Bizlify, unlike third-party platforms that restrict access to customer information.
4. Direct Relationship: Build direct relationships with your customers without a middleman.

Bizlify is designed for all types of food service establishments, including:

• Full-service restaurants
• Quick-service restaurants
• Cafés and bakeries
• Cloud kitchens
• Food trucks
• Restaurant chains (multiple locations)
• Specialty food shops

Whether you're a single location or a multi-restaurant operation, Bizlify has solutions tailored to your needs.

Yes, absolutely. Many restaurants maintain a presence on third-party platforms for discovery while simultaneously using Bizlify as their primary ordering channel. This hybrid approach allows you to benefit from the visibility of marketplaces while gradually transitioning customers to your branded app where you don't pay commissions. Some restaurants offer special promotions or lower prices on their Bizlify app to incentivize customers to order directly.

Bizlify provides flexible options for order fulfillment:

• Your Own Delivery Team: If you have in-house drivers, they can be managed through our platform.
• Third-Party Delivery Partners: We integrate with delivery services like Pidge, Portor, and Dunzo.
• Customer Pickup: Enable self-pickup options for customers who prefer to collect their orders.

You can use any combination of these methods based on your restaurant's capabilities and customer preferences.

No, there are no hidden fees with Bizlify. Your monthly subscription covers app development, deployment, maintenance, and updates. The only additional costs you might encounter are:

• Payment processing fees from your payment provider (depending on your plan, commissions range from 5% to 0%)
• Optional add-on features if you choose to enable them
• Custom development work for highly specialized requirements

Unlike third-party platforms that charge 25-30% commission, our commission rates are much lower (5-0% depending on your plan) and include all server costs and OTP charges with 99% uptime guarantee.

No, Bizlify offers flexible month-to-month subscriptions with no long-term commitment required. You can cancel anytime with 30 days notice. We also offer annual payment options with a discount equivalent to two months free for those who prefer to commit to a year.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle, and we'll prorate any difference if you upgrade mid-cycle. If your needs change or your business grows, our platform scales with you.

No, there are no setup fees for any of our standard plans. The monthly subscription is all-inclusive, covering app development, deployment, maintenance, and updates. Very complex customization requests may incur additional one-time development costs, but these would be discussed and approved in advance.

Yes, your app is fully customizable to match your restaurant's brand identity. This includes:

• Your restaurant logo and branding
• Your color scheme and fonts
• Custom splash screen and icons
• Personalized content and messaging
• Custom photography of your menu items
• Tailored user interface elements

Our design team works with you during the onboarding process to ensure your app perfectly represents your brand.

Bizlify integrates with a wide range of popular POS systems, including:

• Petpooja
• Toast
• Square
• Clover
• Lightspeed
• Revel
• TouchBistro
• NCR Aloha
• Oracle Micros

If you use a POS system not listed here, please contact us to discuss integration possibilities. We're constantly adding new integrations based on customer needs.

Yes, Bizlify includes loyalty program features to help you retain customers and encourage repeat orders. The basic loyalty features include:

• Digital punch cards (buy X get 1 free)
• Points-based rewards
• Special birthday offers
• Referral bonuses

Our Professional and Enterprise plans include more advanced loyalty features, or you can add the Advanced Loyalty Program module to any plan for additional capabilities like tiered memberships and customized reward structures.

Yes, our Enterprise plan is specifically designed for multi-location management. With this plan, you can:

• Manage all locations from a centralized dashboard
• Set location-specific menus, pricing, and hours
• Create role-based access for staff at different locations
• View comparative analytics across all restaurants
• Launch chain-wide or location-specific promotions
• Maintain consistent branding with location customizations

Whether you have a few locations or dozens, the Enterprise plan scales to meet your needs.

Bizlify integrates with most major payment processors, including:

• Stripe
• PayPal
• Square
• Braintree
• Razorpay
• Authorize.net
• Worldpay
• Most regional payment gateways

You can use your existing payment processor or we can help you set up a new account with one of our preferred providers. Payment processing fees are separate from your Bizlify subscription and are charged directly by your payment processor.

Yes, all Bizlify apps are developed for both iOS (iPhone) and Android platforms, ensuring you can reach all your customers regardless of their device preference. Both versions share the same features and design, providing a consistent experience across platforms. Our apps are regularly updated to maintain compatibility with the latest operating system versions.

Security is a top priority at Bizlify. We implement multiple layers of protection:

• All data is encrypted both in transit and at rest
• We use industry-standard SSL/TLS encryption for all communications
• Payment information is processed securely through PCI-compliant partners
• Regular security audits and penetration testing
• Role-based access control for your staff
• Data backup protocols and disaster recovery planning
• Compliance with GDPR and other data protection regulations

Most importantly, you own your customer data – unlike third-party platforms that keep this information for themselves.

Yes, Bizlify's infrastructure is built to handle high order volumes even during peak times. Our platform uses cloud-based scalable architecture that automatically adjusts to demand spikes. We have restaurants processing thousands of orders daily without issues. Our system includes automatic queue management to prevent kitchen overwhelm during rush periods, and our technical team monitors performance metrics continuously to ensure smooth operations even during the busiest hours.

To start the implementation process, we'll need:

• Your restaurant logo in high resolution
• Brand color scheme and design preferences
• Complete menu with descriptions, prices, and categories
• High-quality images of menu items (we can help with this if needed)
• Restaurant information (hours, address, phone number, etc.)
• Information about your existing POS system for integration
• Payment processor account details

Our team guides you through the entire process with a dedicated implementation specialist.

No technical knowledge is required to use Bizlify. We've designed our platform to be user-friendly for restaurant owners and staff with varying levels of technical ability. Our dashboard uses an intuitive interface that makes it easy to manage your menu, view orders, and access customer data.

We provide comprehensive training for you and your staff as part of the implementation process. Additionally, our support team is always available to assist with any questions or challenges you might encounter.

We provide several tools to help promote your app to customers:

• QR codes to display in your restaurant, on receipts, and marketing materials
• Social media graphics and templates for your digital channels
• In-store promotional materials (table tents, posters, etc.)
• Email marketing templates to announce your app to existing customers
• Website widgets and pop-ups to encourage app downloads
• Promotional strategy guidance from our marketing team

Many restaurants offer special promotions or discounts for first-time app users to encourage downloads and initial usage.

Yes, you have complete control to make real-time changes to your menu at any time through your dashboard. You can:

• Add, edit, or remove menu items
• Update prices
• Change descriptions or images
• Mark items as unavailable temporarily
• Create special menus for holidays or events
• Adjust categories and menu organization

These changes take effect immediately in your app without requiring app updates or approvals.

App updates are fully managed by Bizlify as part of your subscription. We handle:

• Regular feature updates to add new functionality
• Compatibility updates for new iOS and Android versions
• Security patches and performance improvements
• Bug fixes and issue resolution
• App store submission and approval process

Most updates happen seamlessly in the background without requiring action from you or your customers. For major updates, we provide advance notice and documentation on new features.

In the event of a technical issue, our response includes:

1. 24/7 monitoring systems that often detect and resolve issues before you notice them
2. A dedicated support team available via email or phone (depending on your plan)
3. Priority handling of critical issues that affect order processing
4. Clear communication about the nature of the issue and estimated resolution time
5. Rapid deployment of fixes without waiting for app store approval processes

Our average resolution time for critical issues is under 2 hours, and we maintain a 99.9% uptime guarantee for our platform.

Yes, we provide comprehensive training for your staff:

• Initial training sessions during implementation
• Access to our video training library
• Detailed documentation and user guides
• Role-specific training materials (manager vs. staff)

Professional and Enterprise plans include additional training sessions when you hire new staff or need refresher training. We can conduct these sessions virtually or, in some cases, in person for Enterprise customers.

If you decide to cancel your subscription:

1. We provide you with a complete export of all your customer data in a standard format
2. Your app will continue to function until the end of your paid billing period
3. After the billing period ends, the app will display a message that online ordering is temporarily unavailable
4. We retain your data for 30 days after cancellation in case you decide to reactivate
5. After 30 days, your data is permanently deleted from our systems

There are no penalties for cancellation, and you're welcome to return to Bizlify in the future if your needs change.